FAQ
Luxora Frequently Asked Questions
Find quick answers to common questions about our products, orders, shipping, returns, and customer support.
Frequently Asked Questions (FAQ)
Last Updated: July 2026
Welcome to the Luxora Furniture FAQ section. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and services.
Do you offer nationwide delivery?
Yes, we provide nationwide delivery across Malaysia. Delivery times may vary depending on your location.
How long does shipping take?
Orders are typically delivered within 3–7 business days for local deliveries and 7–14 business days for international shipments.
Can I return my order?
Yes. Eligible items can be returned within 30 days of delivery. Please review our Return Policy for complete details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Do you offer custom furniture?
Yes, we offer customization options for selected furniture pieces. Contact our team to discuss your requirements.
What payment methods do you accept?
We accept Visa, Mastercard, Online Banking, and major digital payment methods.
What if my product arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item. We’ll arrange a replacement or provide an appropriate solution.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Email: support@luxorafurniture.com
Phone: +60 18-919 5709
Address: A-2-G, Jalan Teknologi 3/9, Bistari ‘DE’ Kota Damansara, Selangor, Malaysia.
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