RETURN POLICY
Luxora Return Policy
Understand our hassle-free return process and shop with confidence. We’re committed to ensuring your satisfaction with every purchase.
Return Policy
Last Updated: May 2026
At Luxora Furniture, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return if:
- The item is returned within 30 days of delivery.
- The product is unused and in its original condition.
- The item includes all original packaging and accessories.
- A valid proof of purchase is provided.
How We Use Your Information
Your information is used to:
- Process and manage orders.
- Respond to inquiries and customer requests.
- Improve customer support and shopping experience.
- Enhance website performance and security.
- Send updates about products, promotions, and special offers (only if you have subscribed).
Non-Returnable Items
The following items cannot be returned:
- Customized or made-to-order furniture.
- Clearance or final sale items.
- Products damaged due to misuse or improper handling.
- Items returned without original packaging.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed using the original payment method within 7–10 business days.
Exchange Policy
If your product arrives damaged or defective, we will gladly replace it with the same item, subject to stock availability.
Please contact us within 48 hours of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately with your order number and clear photos of the item.
We will arrange a replacement or refund as quickly as possible.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Email: support@luxorafurniture.com
Phone: +60 18-919 5709
Address: A-2-G, Jalan Teknologi 3/9, Bistari ‘DE’ Kota Damansara, Selangor, Malaysia.
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